1
A charger stops working.
Your platform only shows what is happening now. No alarm, no history.
For charge point operators
Every charger.
Every charger.
Always on.
Narumy watches every charger in your network, day and night, and spots a breakdown within minutes.
Then it does one of three things, and keeps proof of all of it.
- Fixes it straight awaywhen your settings allow it to act on its own.
- Asks for a yeswhen a remote fix needs a person's approval.
- Proposes a technicianfor hardware problems, sent once a person approves.
Narumy on duty
06:40
48 / 48
chargers working right now
0
problems caught this morning
The problem
Your chargers break.
Your chargers break.
You are the last to know.
2
Drivers find out first.
They arrive, see "out of order" and drive on to someone else's charger.
3
You hear about it days later.
Usually from an angry e-mail, after many drivers have already left. Then your team spends the morning digging through logs.
Your team is not careless. A handful of people run hundreds or thousands of chargers, and the software only shows what is happening right now. Nobody can watch them all, all the time.
Meet Narumy
The colleague who never sleeps.
Narumy connects to the platform you already use and does four jobs, around the clock, for every charger.
Watch
Checks every charger every few minutes and writes it all down: a logbook the charging software never kept.
Understand
Works out what exactly is wrong: a software hiccup, a broken part, a dangerous fault or a charger switched off on purpose.
Fix
- Straight away if your settings allow it.
- After a yes for remote fixes that need approval.
- A technician for hardware, once approved.
Prove
Checks that the fix really worked and keeps the record: what broke, when, who fixed it, how long it took.
The goal
The bar we build for: 99.99% availability across your whole network.
That is about 53 minutes out of order per charger per year, on average over all your chargers. We get there by noticing every fault within minutes and fixing what can be fixed from a distance, straight away.
What does one extra "9" mean?
53 minutes
out of order in a year, on average per charger
JanuaryOne square = one dayDecember
Charger workingOut of order
Minutes, not daysEvery fault is noticed within minutes of happening, day or night.
Fixed from a deskSoftware hiccups are restarted remotely: straight away, or after a yes.
Right the first timeWhen someone must go, they know what is wrong and what to bring.
What the 99.99% covers
- Every fault Narumy can fix from a distance on its own
- Your whole network together, not each charger one by one
What is not counted
- Time waiting for someone on your team to say yes
- Time until a technician is on site for a hardware problem
- Power cuts from the electricity grid
Those waiting minutes are not hidden. Narumy shows them separately, so you can see exactly where time is lost and win it back, for example by letting more fixes run on their own.
Smart sorting
Not every fault is the same.
Narumy knows every error code a charger can send, and sends each fault to exactly one place. Nobody restarts what should be inspected, nobody drives out for a click, and a charger switched off on purpose raises no alarm at all.
Software frozeNarumy is looking…
Fixed straight away
A software problem your settings let Narumy fix on its own. Restarted and checked within minutes.
Needs a yes
Fixable from a distance, but your settings want a person to approve first. Narumy asks, then acts.
Send a technician
Broken parts and anything to do with electrical safety. Narumy proposes the visit; a person approves it.
A morning with Narumy
One charger. One morning.
One charger. One morning.
Two and a half hours from broken to proven.
Careful by design
Smart enough to act.
Smart enough to act.
You decide when.
It never restarts a dangerous charger.
Anything to do with electrical safety goes straight to a person on site. No exceptions, no override, no "just try it".
You set the rules, not us.
One settings sheet decides, for each type of action, whether Narumy may act on its own or needs a yes, and who may give it. Every action runs once, is checked, and is never quietly retried.
Your data stays yours.
Every customer gets their own server in the EU. Narumy reads your data and changes nothing your settings do not allow.
Getting started
Start without changing a thing.
The first two weeks, Narumy only watches. At the end you see your own network the way it really behaved, often for the first time.
Connect
Create one read-only key in your cloud and platform management system and paste it in. Nothing to install, nothing replaced.
Watch
Narumy keeps the logbook in the background. Your team keeps working exactly as before.
See
A report with your real numbers: how often chargers were down, how fast faults were noticed, and how many could have been fixed from a desk.
What's next
From keeping chargers on
See the roadmap
From keeping chargers on
to running the whole back office.
More helpers are on the way: for your customers, your inbox, your tickets, your data and your technicians.
Let's get every charger
to always on.
Built for teams that run charging networks.
Join the early access list and see your own network the way it really behaves.